Privacy Policy
We keep this short and plain. You deserve to know exactly how your information is handled — without having to parse a legal document.
Last updated: January 2026
Overview
Vatrac Labs ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit usevatrac.com, use our services, or communicate with our team. By using our website, you agree to the practices described here. If you do not agree, please do not use our site.
Information We Collect
Information you provide directly
When you submit our contact form, you provide your name, email address, company or project name, project stage, and a description of your needs. We only collect what you choose to share.
Usage data
We may collect non-personally identifiable information about how you interact with our website, including pages visited, time spent, and referring URLs. This is used solely to improve site performance and content.
Communications
If you email us directly, we retain that correspondence to provide you with continuity of service and to respond effectively to your needs.
How We Use Your Information
To respond to your inquiry
We use your contact form submissions to reply to your project questions and schedule follow-up conversations.
To improve our services
Aggregated, anonymised usage data helps us understand what content is useful and where we can improve the experience.
To send project updates
If you become a client, we may use your email to send project-related communications, milestone updates, and deliverables.
We do not sell your data
We do not sell, rent, or trade your personal information to any third party for marketing purposes, ever.
Data Retention
We retain contact form submissions and email correspondence for as long as necessary to provide our services and comply with our legal obligations. If you would like your data removed, contact us at hello@usevatrac.com and we will delete it within 30 days.
Security
We implement industry-standard technical and organisational measures to protect your information. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Access
You may request a copy of the personal information we hold about you.
Correction
You may request that we correct inaccurate information.
Deletion
You may request that we delete your information, subject to any legal obligations we have to retain it.
Objection
You may object to how we use your information at any time.
To exercise any of these rights, email us at hello@usevatrac.com.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the date at the top. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have questions or concerns about this privacy policy, please contact us at hello@usevatrac.com. We will respond within five business days.
Have a question about your data?
We're happy to answer any specific questions about how we handle your information.
Contact Us