Terms of Service
Plain language. Clear expectations. What you agree to when you work with us — no ambiguity, no surprise clauses.
Last updated: January 2026
Acceptance of Terms
By accessing or using usevatrac.com or engaging Vatrac Labs for any service, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these terms, please do not use our website or services.
Our Services
Vatrac Labs provides product strategy, MVP development, go-to-market consulting, AI automation development, and related digital product services. The specific scope, deliverables, and timelines for any engagement are defined in a separate project proposal or statement of work agreed upon by both parties. These terms govern the overall relationship; the proposal governs the specific project.
Engaging Our Services
Project proposals
All engagements begin with a written proposal or statement of work that defines scope, deliverables, timeline, and cost. Work does not begin until the proposal is accepted in writing and the initial deposit is received.
Accuracy of information
You are responsible for providing accurate information about your project, goals, and constraints. Decisions we make during an engagement depend on what you tell us. Inaccurate or incomplete information may affect outcomes and is not grounds for refund.
Your responsibilities
You agree to respond to reasonable requests for feedback, approvals, and information in a timely manner. Delays caused by unresponsiveness on your end may affect timelines and are not our liability.
Payment Terms
Deposit
Projects require a deposit of 30–50% of the total agreed fee before work commences. The exact deposit amount is specified in the project proposal.
Milestone payments
Remaining fees are tied to agreed project milestones and are due within 7 business days of each milestone being reached unless otherwise specified.
Late payments
Invoices not paid within the agreed period may incur a late fee of 2% per month on the outstanding balance. We reserve the right to pause active work until overdue invoices are settled.
Refunds
Deposits are non-refundable once work has commenced. If a project is cancelled before work begins, the deposit may be refunded at our discretion minus any administrative costs incurred.
Intellectual Property
What you own
Upon receipt of final payment, all custom code, designs, and creative work produced specifically for your project are assigned to you. You own the deliverables outright.
What we retain
We retain the right to use general knowledge, methodologies, frameworks, and non-client-specific tools developed during engagements. We also retain the right to reference your project as part of our portfolio unless you request confidentiality in writing.
Third-party tools
Some deliverables may incorporate open-source libraries or third-party services. Their respective licences apply. We will flag any significant third-party dependencies during scoping.
Confidentiality
Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during an engagement. This includes business plans, product ideas, financial data, and user data. We will not disclose your confidential information to any third party without your written consent, except as required by law. This obligation survives the end of any project engagement.
Limitation of Liability
Our liability to you in connection with any project or service is limited to the fees paid by you for that specific engagement. We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of data, or business interruption, even if we have been advised of the possibility of such damages. We do not guarantee specific business outcomes, revenue targets, or user acquisition numbers. Our services are delivered in good faith based on the information available.
Warranties
We warrant that we will perform services with reasonable skill and care, and that deliverables will substantially conform to the agreed specification. We do not warrant that deliverables will be error-free or that any particular business outcome will be achieved. The website and any materials provided are offered "as is" where not covered by a specific project agreement.
Termination
Either party may terminate an engagement by giving written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of being notified. On termination, you are liable for payment for all work completed to the date of termination. We will deliver all completed work products upon receipt of that payment.
Changes to These Terms
We reserve the right to update these terms at any time. Changes take effect when posted to this page. For active project engagements, the terms in place at the time of the signed proposal govern that engagement. Continued use of our website after changes are posted constitutes acceptance of the updated terms.
Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or from engagements with Vatrac Labs will be resolved through good-faith negotiation first. If negotiation fails, disputes will be referred to binding arbitration in Lagos, Nigeria.
Contact
If you have questions about these terms, or if you need to discuss a specific situation, contact us at hello@usevatrac.com. We will respond within three business days.
Key Points at a Glance
You own all deliverables after final payment.
30–50% deposit required before work starts. Non-refundable once begun.
We treat your business information as confidential.
Our liability is capped at fees paid for the specific engagement.
Either party can terminate with 14 days' written notice after a material breach.
Questions about these terms?
We would rather have a conversation than have you unsure about something. Reach out before signing.
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